Legal Information

1. Legal Notice

Last updated: 11 October 2026

Information provided under Article 10 of Portuguese Decree-Law 7/2004 (electronic commerce, transposing Directive 2000/31/EC) and Article 171 of the Portuguese Companies Code.

Website hosting: Hostinger International Ltd, 61 Lordou Vironos Street, 6023 Larnaca, Cyprus.

This information is also available in Portuguese. In case of any discrepancy, the Portuguese version prevails.

2. Privacy Policy

Last updated: 11 October 2026

This policy explains what personal data WiseShift collects through this website, why, how long we keep it and what rights you have. It is written under the EU General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”) and Portuguese Law 58/2019, and section 2.8 explains how it applies if you are outside the EU.

2.1 Who is responsible (the controller)

WiseShift is not required to appoint a Data Protection Officer. All privacy matters are handled at gdpr@wiseshift.eu.

2.2 What we collect and why

a) Contact form (“Send Us a Message”)

• Data: name, work e-mail, company and role (optional), your message, your confirmation that you agree to be contacted, and the date and time. Our automation server also receives technical data such as your IP address and browser type.
• Purpose: to reply to you, and to send you a confirmation that we received your message.
• Legal basis: steps taken at your request before a possible contract (Art. 6(1)(b) GDPR); for technical data, our legitimate interest in keeping the form secure and free from abuse (Art. 6(1)(f)).

b) Chat assistant (“WiseShift Assistant”)

• Data: your role, company size, name, e-mail, the page you were on and a random session ID.
• Purpose: to suggest the right next step (booking a meeting or more information), to e-mail it to you, and to let our team follow up.
• How it decides: a simple rule based on your role and company size chooses which next step to offer. It has no legal or similarly significant effect, and you can always contact us directly instead.
• Legal basis: steps at your request before a possible contract (Art. 6(1)(b)) and our legitimate interest in answering business enquiries efficiently (Art. 6(1)(f)).

c) Live chat (“Chat with our team now”)

• Data: the messages you write, plus the name, e-mail, role and company size you gave the assistant.
• How it works: your messages are stored on our automation server and relayed to the WiseShift team through the Telegram messaging service, so that a person can answer you in real time. Our replies travel back the same way.
• Legal basis: steps at your request (Art. 6(1)(b)) and legitimate interest (Art. 6(1)(f)). The transfer to Telegram is necessary to provide the live chat you asked for (Art. 49(1)(b) GDPR). If you prefer it not to pass through Telegram, please use the contact form or e-mail instead.
• Retention: deleted automatically from our automation database after 90 days.

d) Booking a meeting

Bookings are made through Google Calendar appointment schedules. The name, e-mail, phone number and any notes you enter are used to schedule the phone call and call you (Art. 6(1)(b)). If you open the booking page or allow the embedded calendar, Google also processes your IP address under its own privacy policy.

e) Server logs and security

Like any website, our hosting provider automatically records the IP address, date and time, requested page, response code and browser type. Our automation server is protected by Cloudflare, which processes IP addresses to block attacks. Both are used only for security and fault diagnosis, based on our legitimate interest (Art. 6(1)(f)).

f) Visit statistics (Google Analytics) — only with your consent

• Data: pages viewed, how you arrived (for example a Google search), device and browser type, approximate country or city (worked out by Google from your IP address, which Google Analytics does not store), and clicks on key buttons such as “Book a Meeting”, sending the contact form or opening the chat — never what you type.
• Purpose: to understand which pages are useful and improve the website.
• Legal basis: your consent (Art. 6(1)(a) GDPR and Art. 5(3) of the ePrivacy Directive), given in the cookie window. Without it, Google Analytics is not loaded at all. You can withdraw consent at any time in Cookie settings.
• Provider and safeguards: Google Ireland Ltd; possible transfer to Google LLC (USA), certified under the EU–U.S. Data Privacy Framework. Google signals and ad personalisation are switched off, and the data is not used for advertising or shared with Google’s advertising services.
• Retention: 14 months.

g) Cookies and local storage

See the Cookie Policy. In short: only what is strictly necessary, plus statistics and Google content if you allow them.

h) What we do not do

• We do not sell, rent or share personal data for advertising or any commercial purpose.
• We do not use advertising or social-media tracking on this website, and visit statistics are never used for advertising.
• We make no automated decisions with legal or similarly significant effects, and do no profiling.
• We do not send newsletters from this website.
• We do not knowingly collect data from anyone under 16.

Providing your data is voluntary, but without a name, an e-mail address and a message we cannot reply.

2.3 Who receives your data

Apart from the WiseShift team members who need it to answer you, your data is processed by these service providers, bound by data-processing terms under Article 28 GDPR (or, for Telegram, used as described in section 2.2 c):

We may also disclose data to public authorities when the law requires it.

2.4 Transfers outside the European Economic Area

Where a provider processes data outside the EEA, the transfer relies on an adequacy decision of the European Commission (including the EU–U.S. Data Privacy Framework for certified US companies), on the Commission’s Standard Contractual Clauses, or — for the live chat via Telegram — on the transfer being necessary to provide the service you requested (Art. 49(1)(b) GDPR). You can ask us for a copy of the relevant safeguards at gdpr@wiseshift.eu.

2.5 How long we keep your data

2.6 Your rights

You have the right to access your data; to rectify it; to have it erased; to restrict its processing; to object to processing based on legitimate interest; to data portability; and, where processing is based on consent, to withdraw consent at any time without affecting what was done before.

To exercise any of these rights, write to gdpr@wiseshift.eu. It is free, and we reply within one month. We may ask you to confirm your identity.

You also have the right to lodge a complaint with a supervisory authority. In Portugal: Comissão Nacional de Proteção de Dados (CNPD), Av. D. Carlos I, 134 – 1.º, 1200-651 Lisboa, www.cnpd.pt. If you live in another EU/EEA country, you can contact your own national authority.

2.7 Security

The website is served only over encrypted HTTPS connections, with security headers that limit what third parties can load. Server access uses key-based authentication. Contact and chat data is sent over encrypted connections, and access to our systems is restricted to the people who need it.

2.8 If you are outside the European Union

United Kingdom

The UK GDPR and the Data Protection Act 2018 apply in the same terms as above. You may complain to the Information Commissioner’s Office (ico.org.uk).

Switzerland

The Federal Act on Data Protection (FADP) applies; you have equivalent rights and may contact the Federal Data Protection and Information Commissioner (FDPIC).

Brazil (LGPD)

You have the rights in Articles 17–18 of Law 13.709/2018, including confirmation of processing, access, correction, anonymisation, portability, deletion and information about sharing. Our contact for data-protection matters (encarregado) is gdpr@wiseshift.eu. You may also contact the ANPD.

United States (California and other states)

In the last 12 months we collected, from you directly: identifiers (name, e-mail, IP address), professional information (company, role, company size) and the content of your messages, for the purposes described in section 2.2. We do not sell or share personal information (as defined by the CCPA/CPRA and similar state laws), do not use it for cross-context behavioural advertising, and do not collect sensitive personal information. You have the right to know, access, correct and delete your information, and to opt out of sale or sharing; we honour Global Privacy Control signals. You may use an authorised agent. We will not discriminate against you for exercising your rights. Requests: gdpr@wiseshift.eu.

Canada

We handle personal information in line with PIPEDA and, for Québec residents, Law 25. Our privacy contact is gdpr@wiseshift.eu.

Australia and other countries

We apply the same protections and rights described above to everyone, wherever they are. If you have a concern, contact us first at gdpr@wiseshift.eu; you may also contact your local data-protection authority (in Australia, the OAIC).

2.9 Changes to this policy

If this policy changes, the date at the top is updated. Significant changes are highlighted on the website, and where a new purpose requires consent, we ask you again.

3. Cookie Policy

Last updated: 11 October 2026

3.1 What cookies and local storage are

A cookie is a small text file a website stores in your browser to recognise it on a later visit. Local storage (localStorage and sessionStorage) does the same by other means. The law treats both the same way (Directive 2002/58/EC and Portuguese Law 41/2004), so this policy covers both.

3.2 Strictly necessary — always on

These need no consent because the website cannot do what you ask without them. They do not identify you and never leave your device.

3.2a Security check (Cloudflare Turnstile) — strictly necessary

When you send the contact form, the chat questionnaire or your first live-chat message, a security check by Cloudflare Turnstile confirms you are a person and not an automated program. It is usually invisible. Cloudflare processes your IP address and technical browser signals for this purpose only; it does not use them for advertising and does not set tracking cookies. Because it protects the service you are using, it does not require consent (legitimate interest in security, Art. 6(1)(f) GDPR). See Cloudflare’s privacy policy.

3.3a Statistics (Google Analytics) — only with your permission

If you allow “Statistics”, Google Analytics 4 counts visits and clicks on key buttons. It is loaded only after your yes; Google signals and ad personalisation are off. These cookies are set:

3.3 External content (Google) — only with your permission

The Contact page can show two Google services: the Google Calendar booking widget and a Google Maps map. Until you allow them, they are not loaded at all — a notice with buttons is shown in their place. This is enforced in the code, not just promised.

If you allow them, Google receives your IP address and information about your browser, and may set its own cookies (for example NID, AEC or SOCS, lasting up to several months), under Google’s privacy policy. Opening the booking page in a new tab is a direct visit to Google and follows the same terms.

3.4 How we ask for consent — depending on where you are

Rules differ around the world, so the first window you see depends on your region. Your region is worked out from the time-zone setting of your own browser: we do not call any geolocation service, and nothing leaves your device for this.

If your time zone is not recognised, we apply the strictest regime (opt-in).

3.5 How to change your mind

• Click Cookie settings here, or “Cookie settings” (“Your Privacy Choices” in the US) at the bottom of any page.
• If you withdraw permission, Google cookies set for this website are deleted and the page reloads so that statistics and external content really stop.
• You can also delete or block cookies in your browser settings. The website keeps working; only the embedded calendar and map will not appear, and visits will not be counted.

3.6 Fonts

This website does not load fonts from Google Fonts or any other third party. Its typeface (Archivo) is served from our own server, so viewing a page does not send your IP address to anyone else.

4. Terms of Use

Last updated: 11 October 2026

4.1 Who we are

This website is operated by WiseShift (“WiseShift”). Full details are in the Legal Notice.

4.2 Purpose of the website

This website is informative. It presents WiseShift and its services and lets you contact us or book a meeting. It is not a shop: nothing on it is a contractual offer. Services, scope and prices are always agreed in writing, case by case. Booking an initial phone call is free and creates no obligation for either party.

4.3 Chat assistant and live chat

The chat assistant is an automated tool that asks a few questions and suggests a next step; it does not give professional advice. Replies given in the live chat by our team are general information to help you decide on a next step, and are not binding advice or a commitment until confirmed in writing.

4.4 Acceptable use

You agree not to use the website or its forms and chats to send unsolicited, unlawful or harmful content, to submit automated or bulk requests, to impersonate others, or to try to disrupt, probe or bypass the security of the website or the services behind it.

4.5 Intellectual property

The content of this website — texts, images, graphics, logos and layout — belongs to WiseShift or is used with permission of its owners (including licensed stock images). You may view and print it for personal use; any reproduction, distribution or commercial use requires our written permission.

4.6 Liability

We take care to keep the information accurate and up to date, but we do not guarantee that it is free of errors or that the website will always be available. The website may link to third-party websites over whose content we have no control and for which we accept no responsibility. Nothing in these terms excludes or limits any liability that cannot be excluded by law, including consumers’ statutory rights.

4.7 Privacy

Personal data is handled as described in the Privacy Policy and the Cookie Policy.

4.8 Applicable law and jurisdiction

These terms are governed by Portuguese law. The courts of Lisbon have jurisdiction, without prejudice to mandatory rules that allow consumers to bring proceedings in the courts of their own domicile.

4.9 Changes

We may update these terms; the date at the top shows the current version.

5. Complaints & Disputes

Last updated: 11 October 2026

If something is not right, please tell us first at info@wiseshift.eu — we will do our best to solve it quickly.

5.1 Electronic Complaints Book (Livro de Reclamações Eletrónico)

You can submit a complaint through the official Portuguese Livro de Reclamações Eletrónico.

5.2 Alternative dispute resolution for consumers

Under Portuguese Law 144/2015, in a consumer dispute you may turn to a competent Alternative Dispute Resolution (RAL) entity, namely:

• Centro de Arbitragem de Conflitos de Consumo de Lisboa — Rua dos Douradores, 116 – 2.º, 1100-207 Lisboa · www.centroarbitragemlisboa.pt
• CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo — Rua D. Afonso Henriques, 1, 4700-030 Braga · www.cniacc.pt

More information is available on the Portal do Consumidor. Consumers living in other EU countries can also get help from the European Consumer Centres Network (ECC-Net). The EU Online Dispute Resolution (ODR) platform was closed on 20 July 2025 and is no longer available.

6. Accessibility Statement

Last updated: 11 October 2026

We want everyone to be able to use this website. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1, level AA, in line with the European Accessibility Act.

What we do

• Clear page structure with headings, landmarks and a “Skip to content” link.
• Full keyboard navigation with visible focus, including the menu, forms, chat and cookie window.
• Text alternatives for images, sufficient colour contrast, and text that can be enlarged.
• Animations are reduced if your device asks for reduced motion.

Known limitations

• The embedded Google Calendar and Google Maps are provided by Google and may not fully meet WCAG; the booking page can also be opened directly in a new tab, and our address is written in text.

Feedback

If you find a barrier, or need information in another format, write to info@wiseshift.eu and we'll get back to you.